Terms & Conditions

Terms & Conditions

1. Overview

Welcome to Furdopt Shop, part of the Furdopt platform. By placing an order, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

We take great pride in offering high-quality products designed to support our mission of helping pets find their soulmates 🐾.

2. Orders & Payments

• All prices listed on our website are in GBP (£) and include applicable taxes unless stated otherwise.

• Payment must be made in full at the time of purchase. We accept major payment methods via our secure checkout system (including Stripe, debit/credit card, and Apple Pay, where available).

• Once an order has been placed, it cannot be modified or cancelled unless we agree in writing.

• Furdopt Shop reserves the right to refuse or cancel any order where payment has not been successfully processed or where product availability or pricing errors occur.

3. Delivery

• We aim to dispatch all orders promptly. Delivery times may vary depending on your location and chosen shipping method.

• Once your order has been dispatched, Furdopt Shop is not responsible for postal or courier delays, loss, or damage caused by third-party carriers.

• If your order does not arrive within the estimated timeframe, please contact us so we can assist in tracking your parcel.

4. Returns & Exchanges

We hope you’ll love your purchase! However, if you are not fully satisfied, you may request a return or exchange under the following terms:

• You must email us within 14 days of receiving your order at orders@furdoptshop.com to request a return or exchange.

• Returned items must be in their original condition, unused, and with all packaging and tags intact.

• The buyer is responsible for all postage and packaging costs associated with returning or exchanging an item, unless the item is faulty.

• Exchanges are available for items of the same or higher value (with any price difference payable by the buyer).

• Refunds will be issued once the returned item has been received and inspected. Please allow up to 10 working days for processing.

If you return an item outside of the 14-day window or not in its original condition, we reserve the right to refuse a refund or exchange.

5. Faulty or Damaged Items

If an item arrives damaged or faulty, please contact us at orders@furdoptshop.com within 7 days of delivery.

We will review your claim and may request photos or additional information. Where appropriate, we’ll arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded unless faulty. This includes (but is not limited to):

• Digital downloads or e-gift cards

• Pet accessories that have been used

• Personalised or custom-made items

Please check product descriptions carefully before purchase.

7. Product Descriptions

We make every effort to ensure all product information, images, and descriptions are accurate and up to date.

However, minor variations in colour, size, or finish may occur due to manufacturing or display differences. These variations will not qualify as faults.

8. Liability

Furdopt Shop’s total liability for any claim arising out of or in connection with your purchase shall not exceed the total price of the product(s) purchased.

We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or website.

Nothing in these terms limits your statutory rights under UK consumer law.

9. Contact Information

For all order enquiries, returns, or general questions, please contact us at:

📧 orders@furdoptshop.com

10. Amendments

Furdopt Shop reserves the right to amend or update these Terms & Conditions at any time.

The latest version will always be available on our website and will apply to all orders placed after the date of publication.